Returns & Refunds Policy

Site operator (owner):
OSODOSO INVEST, S.L.
NIF: B05587647
Calle Naturalista Rafael Cisternas, 12, Local 1, 46010 Valencia (Valencia), Spain
Commercial Registry of Valencia (Registro Mercantil de Valencia), Sheet V-237654, entry 1
E-mail: [email protected]
Web: https://010101.pro

General

010101.pro is a platform that brings together independent sellers and companies. Returns and exchanges are handled directly by the seller in accordance with the law and the seller's own terms.

Right to return

A consumer may return an item of proper quality within the period set by law, provided it has not been used and its properties and presentation are preserved. Certain categories of goods are non-returnable under the law.

Faulty goods

If defects are found, the buyer may request a refund, replacement or repair by contacting the seller.

How to request a return

1. contact the seller via the "My Purchases" section;
2. describe the reason and attach photos if needed;
3. agree on the return method and details.

Refund timing

Refunds are made by the seller within the period set by law, using the same method as the original payment.

Contact

If the seller does not respond, write to us: [email protected].